Question 1

How do I create a BB88 account?

Accepted Answer

Signing up at BB88 is free and takes less than 2 minutes. Go to the Registration, fill in your full name, CPF, date of birth, email, and mobile number with area code. The process takes just three quick steps. Once you confirm your email, your account is active and ready for deposits and bets. Only one account per CPF — duplicate accounts result in all associated accounts being blocked. Was this helpful? Yes No

Question 2

What documents do I need to create an account?

Accepted Answer

To create an account, all you need is your CPF, full name, and date of birth. Physical documents are not required at the time of registration. Identity verification (KYC) is requested in specific situations: withdrawals above R$ 2,000.00 within 30 days, detection of unusual activity, or a regulatory requirement. When requested, you will need to submit a copy of your RG, CNH, or passport and, in some cases, a recent proof of address. Was this helpful? Yes No

Question 3

Can I have more than one account on BB88?

Accepted Answer

No. The BB88 allows only one account per CPF. Attempting to create multiple accounts will result in all accounts linked to the same CPF being blocked, any pending bonuses being cancelled, and withdrawals under review being suspended. If you've lost access to your original account, use the password recovery feature or contact support via live chat — do not create a new account. Was this helpful? Yes No

Question 4

I forgot my password. How do I recover access?

Accepted Answer

On the login, click "Forgot my password". Enter the email address on your account and you will receive a reset link within 2 minutes — check your spam folder too. The link is valid for 30 minutes. If you cannot remember which email you used when registering, BB88 support BB88 can locate your account by CPF and verify your identity to restore access. Reach us via live chat at any time. Was this helpful? Yes No

Question 5

I didn't receive my registration confirmation email. What should I do?

Accepted Answer

First, check your spam and junk folders — confirmation emails sometimes end up there depending on your email provider. If you still can't find it, log in to BB88 and look for the "Resend confirmation email" option in your account settings. If the problem persists, contact us via live chat with your registration email — our team can confirm the account manually after identity verification. Was this helpful? Yes No

Question 6

How do I update my email, phone number, or other account details?

Accepted Answer

Go to Settings → Personal Details in your account dashboard. Some details, such as phone number and address, can be updated directly. To change your email or name, identity verification is required for security — support via chat or email at contato@bb88.express will process these changes within 24 business hours after document confirmation. Your CPF cannot be changed — it is permanently linked to your account. Was this helpful? Yes No

Question 7

My account was blocked. Why, and how do I unblock it?

Accepted Answer

Accounts at BB88 can be locked for the following reasons: 5 failed login attempts with the wrong password (automatic unlock after 30 minutes), suspected unauthorized access, pending identity verification for withdrawals, an active self-exclusion requested by the account holder, or activity identified as being in violation of the Terms and Conditions. To find out the specific reason and resolve it, contact us via live chat or email contato@bb88.express with your registered email address. Was this helpful? Yes No

Question 8

How do I close my BB88 account?

Accepted Answer

To permanently close your account, send a request to contato@bb88.express with the subject line "Account Closure". Include your registered email address and the reason (optional). Any available real balance will be returned via Pix after identity verification, within up to 5 business days. Bonus balances with incomplete rollover will be cancelled. Closure is permanent — your CPF will be blocked from creating new accounts at BB88. If you just need a break, consider using the temporary self-exclusion or cooling-off option in the Responsible Gambling. Was this helpful? Yes No

Question 9

Is bb88 legal in Brazil?

Accepted Answer

Yes. At BB88 operates within Brazil's sports betting regulatory framework (Law 14.790/2023). The platform complies with the requirements of the Secretaria de Prêmios e Apostas (SPA) of the Ministry of Finance, including age verification (+18), anti-money laundering measures, and responsible gambling tools. Your data is protected under the LGPD, and all communication between your device and the platform's servers is encrypted with 256-bit SSL. Was this helpful? Yes No

Question 10

Can I access BB88 on my phone without downloading an app?

Accepted Answer

Yes. At BB88 works directly in your phone's browser — Android or iPhone — with no app installation required. Visit bb88.express on Chrome, Safari, or any browser and the platform automatically adapts to your screen. All features are available: live betting, casino, Pix withdrawals, and account management. For quicker access, bookmark the site or add it to your home screen as a shortcut. Was this helpful? Yes No

Question 11

What payment methods does bb88 accept for deposits?

Accepted Answer

bb88 BB88 accepts the main payment methods used in Brazil: Pix (instant credit, no fee), boleto bancário (up to 3 business days to clear), major credit and debit cards, PicPay, Mercado Pago, and TED bank transfers from banks such as Nubank, Itaú, Bradesco, and Banco do Brasil. For all methods, the minimum deposit is R$ 20.00. Was this helpful? Yes No

Question 12

What is the minimum deposit at BB88?

Accepted Answer

The minimum deposit is R$ 20.00 per transaction for any payment method. There is no standard maximum for deposits. Pix deposits are credited to your account instantly. Bank slip (boleto) deposits take up to 3 business days. Credit and debit card deposits are credited within minutes of approval by the card issuer. BB88 BB88 does not charge fees on deposits — the full deposited amount is credited directly to your account. Was this helpful? Yes No

Question 13

How do I make a deposit via Pix at BB88?

Accepted Answer

Log in to your account BB88, click "Deposit" and select Pix. Enter the amount you want (minimum R$ 20.00) and click "Generate QR Code". Scan the QR Code using your bank's app (Nubank, Itaú, Bradesco, Banco do Brasil, PicPay, or any Pix-enabled bank) or copy the Pix key and paste it into the payment field. The balance appears in your BB88 within seconds of confirmation by the Banco Central. Was this helpful? Yes No

Question 14

My deposit was not credited to my account. What should I do?

Accepted Answer

For Pix: allow up to 5 minutes after the confirmation appears in your banking app. If the balance still hasn't shown up after that, contact us via live chat and send your Pix receipt (including the End-to-End/E2E code). For boleto: allow up to 3 business days after payment — processing depends on bank clearing times. For card: check whether your card issuer approved the transaction. In any case, the support team at BB88 can track the payment via proof of transaction and manually credit the amount if confirmed. Was this helpful? Yes No

Question 15

Can I deposit using someone else's bank account?

Accepted Answer

No. The BB88 requires that deposits and withdrawals be made through the same bank account or Pix key registered under the account holder's name on the platform. Third-party deposits are returned to the sender and the account may be suspended for review. This is an anti-money laundering measure required by Brazilian regulations. Always use your own bank account, Nubank, PicPay, or Mercado Pago linked to your CPF. Was this helpful? Yes No

Question 16

Are there any fees for deposits?

Accepted Answer

bb88 BB88 does not charge fees on Pix deposits. For bank slips (boleto bancário), your bank's standard issuance fee may apply — check with your bank. For credit cards, some issuers may classify the transaction as a "cash advance" and charge interest — verify with your card provider before using this method. The full deposited amount, minus any fees charged by your bank, is credited in full to your BB88 account. Was this helpful? Yes No

Question 17

Can I cancel a deposit after it has been made?

Accepted Answer

Deposits already credited to your account cannot be cancelled — the balance is immediately available for betting. If you deposited by mistake and the welcome bonus was automatically activated, contact us right away via chat to explore your options before placing any bets. For boletos that have not yet been paid, simply do not pay them — they expire automatically. For Pix payments already processed, the funds go directly to the account BB88 and is only returned via a withdrawal request. Was this helpful? Yes No

Question 18

My card deposit was declined. What happened?

Accepted Answer

Card declines typically happen for one of these reasons: automatic block by the issuer for transactions on betting platforms (common with more conservative banks), insufficient credit limit, incorrect card details, or an expired card. The quickest fix: use Pix — no risk of decline, instant credit, and no fees. If you'd rather resolve it through your card, contact your issuing bank to authorize transactions on entertainment platforms. The BB88 has no control over the blocking policies of card issuers. Was this helpful? Yes No

Question 19

How do I request a withdrawal at BB88?

Accepted Answer

Log in, go to "Withdraw" in your account dashboard, select Pix, enter your Pix key (CPF, email, phone number, or random key) and the desired amount (minimum R$ 30.00). Confirm the request and wait for processing. The funds will reach your bank account in under 5 minutes during normal operating hours. The BB88 processes withdrawals via Pix 24 hours a day, 7 days a week. Was this helpful? Yes No

Question 20

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal at BB88 is R$ 30.00 on request. There are no withdrawal fees for Pix transfers. The balance available for withdrawal is your real balance — bonus balance with a pending rollover cannot be withdrawn until the conditions are met. You can check your available withdrawal balance at any time in your account panel. Was this helpful? Yes No

Question 21

How long does a withdrawal take to reach my account?

Accepted Answer

Pix withdrawals are processed in under 5 minutes in most cases. During high-traffic periods (major Brasileirão matches or UFC events, for example), processing may exceptionally take up to 30 minutes. Your first withdrawal may take up to 24 hours due to a standard security verification — after that, subsequent withdrawals are faster. If your withdrawal hasn't arrived after 1 hour, contact us via chat with your request reference number. Was this helpful? Yes No

Question 22

My withdrawal was denied. What could have happened?

Accepted Answer

The most common reasons for withdrawal rejection at BB88: the Pix key provided does not match the account holder's CPF (withdrawals are only sent to accounts in the holder's name), bonus balance not yet converted to real balance (pending rollover), identity verification (KYC) required for withdrawals above R$ 2,000.00 within 30 days, or account under security review. The system sends a notification with the specific reason. If in doubt, reach out to support via chat. Was this helpful? Yes No

Question 23

Can I withdraw to someone else's bank account?

Accepted Answer

No. The BB88 only processes withdrawals to bank accounts or Pix keys registered under the account holder's own name and CPF. This is a regulatory anti-money laundering requirement. Withdrawal attempts to third-party accounts will be cancelled and may trigger a review of your account. If you don't have your own bank account, opening one with Nubank or PicPay is free, fully online, and takes under 10 minutes. Was this helpful? Yes No

Question 24

Do I need to submit documents to withdraw?

Accepted Answer

For withdrawals under R$ 2,000.00 within a 30-day period, documents are not usually required. Full identity verification (KYC) is requested for withdrawals above that amount or in cases of unusual activity. When requested, submit via your account panel or by email: a copy of your RG, CNH, or passport (front and back) and proof of address dated within the last 90 days. Processing takes up to 24 business hours after the approved documents are received. Was this helpful? Yes No

Question 25

Can I withdraw bonus balance directly?

Accepted Answer

Not directly. Your bonus balance must be converted to real balance before it can be withdrawn. This conversion happens once you complete the rollover — in the case of the welcome bonus from BB88, the requirement is 5× the bonus amount in wagers with minimum odds of 1.60, within 30 days. Track your rollover progress in real time in your account panel under Bonus → History. Once the rollover is complete, your balance converts automatically and becomes available for withdrawal. Was this helpful? Yes No

Question 26

I entered the wrong Pix key for my withdrawal. How do I fix it?

Accepted Answer

If the withdrawal hasn't been processed yet (status "pending"), contact the bb88 live chat immediately BB88 requesting the cancellation — there is a short window for intervention. If the withdrawal has already been processed and the Pix key belonged to someone else, the funds were sent to a real account and any refund depends on the recipient's willingness to return them or on a formal process with your bank. The BB88 helps by providing the transaction receipt with the details needed to file a complaint with the recipient's bank. Always double-check the Pix key before confirming a withdrawal. Was this helpful? Yes No

Question 27

How does the bb88 welcome bonus work?

Accepted Answer

The welcome bonus at BB88 doubles your first deposit — up to R$ 500.00. Example: deposit R$ 200.00 via Pix and receive R$ 200.00 in bonus funds (R$ 400.00 total). To receive the maximum bonus of R$ 500.00, deposit R$ 500.00 or more on your first deposit. The bonus is credited automatically once the deposit is confirmed. A rollover of 5× the bonus amount applies, with minimum odds of 1.60, within 30 days. Read the Terms and Conditions complete. Was this helpful? Yes No

Question 28

What is rollover and how does it work?

Accepted Answer

Rollover is the minimum wagering requirement you must meet before converting bonus balance into real, withdrawable funds. For the welcome bonus at BB88, the rollover is 5× the bonus amount received. Example: received R$ 200.00 in bonus → you need to wager R$ 1,000.00 (5 × R$ 200.00) in valid bets. Bets with odds below 1.60, cancelled bets, or bets on markets with early cashout do not count toward the rollover. Track your progress in the dashboard under Bonuses → History. Was this helpful? Yes No

Question 29

I made my first deposit but didn't receive the bonus. What happened?

Accepted Answer

The welcome bonus is automatically credited to new accounts on their first deposit. If you haven't received it, check the following: whether the account is genuinely new (the bonus is for first deposits only), whether the deposit was at least R$ 20.00, whether the account has been confirmed via email, and whether there are any pending verification steps. If everything looks correct and the bonus still hasn't appeared, contact us via live chat within 24 hours of the deposit — our team can apply it manually after verification. Was this helpful? Yes No

Question 30

What other promotions does BB88 offer beyond the welcome bonus?

Accepted Answer

bb88 BB88 offers a range of promotions for active players: weekly cashback on net losses, freebets for Brasileirão and Copa do Brasil matches, slots tournaments with real-money prizes, boosted bets on major UFC events, and special promotions on holidays. All active promotions are available on the Promotions — log in to your account to see offers personalized to your profile. Was this helpful? Yes No

Question 31

What are freebets and how do I use them?

Accepted Answer

Freebets are free bet credits — you place a bet without using your real balance. If the bet wins, the profit (not the freebet amount itself) is credited as real balance. Example: a R$ 20.00 freebet on a bet with odds of 2.00 — if it wins, you receive R$ 20.00 in real balance (the profit). Freebets at BB88 appear automatically in your dashboard when available and are valid for 7 days from the date they are granted. Minimum odds and other terms are listed on each individual freebet. Was this helpful? Yes No

Question 32

How does BB88's cashback work?

Accepted Answer

The weekly cashback at BB88 returns a percentage of your net losses from the previous week. The percentage varies based on your account level and betting volume. Cashback is calculated every Monday and automatically credited as bonus balance — available for immediate use on new bets. The exact percentage and current week's conditions are available in the Promotions from your logged-in account. Was this helpful? Yes No

Question 33

Can I use my bonus balance on both Sports Betting and the casino?

Accepted Answer

It depends on the type of bonus. The bb88 welcome bonus BB88 can be used on both Sports Betting (Brasileirão, UFC, NBB, etc.) and casino games (slots, crash games, and Live Casino), subject to the specific terms of each bonus. Freebets are exclusive to Sports Betting. Casino credits are exclusive to casino games. Each bonus has its own detailed restrictions — see the Terms and Conditions or contact support. Was this helpful? Yes No

Question 34

Do bonuses have an expiry date?

Accepted Answer

Yes. The welcome bonus is valid for 30 days from the credit date — the rollover must be completed within that timeframe. Freebets are valid for 7 days after being granted. Weekly cashback expires in 7 days if unused. Bonus balance not converted within the deadline is automatically cancelled with no refund. Your account panel shows the expiry date of each active bonus in real time — keep an eye on it. Was this helpful? Yes No

Question 35

Can I decline the bonus and deposit without activating it?

Accepted Answer

Yes. If you prefer to deposit without receiving the welcome bonus — for example, to be able to withdraw without meeting rollover requirements — check the "I don't want a bonus" option on the deposit screen before confirming. Once accepted and credited, the bonus cannot be removed from your account without completing the terms or requesting account closure. If you have already accepted the bonus and want to understand your options, contact support via chat. Was this helpful? Yes No

Question 36

What sports and leagues can I bet on at BB88?

Accepted Answer

bb88 BB88 covers more than 30 sports. Top picks for Brazilian users: football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, Premier League, La Liga), MMA and UFC (all cards, from prelims to the main event), basketball (NBB, NBA), volleyball, tennis, e-sports (CS2, League of Legends, Valorant), and much more. Pre-match and live betting available with dozens of markets per match — result, score, corners, cards, and stats. Was this helpful? Yes No

Question 37

How does cash out (early settlement) work?

Accepted Answer

Cash out lets you settle a bet before the final result, receiving an amount calculated based on the event's current performance. You may receive less than the potential payout (if the game has turned against you) or more than your original stake (if the favorite is winning). To use it: go to "My Bets", find the active bet, and check whether the "Cash Out" button is available. Cash out is not available on all markets — it depends on the event and the stage of the match. Was this helpful? Yes No

Question 38

What happens to my bet if the match is cancelled or postponed?

Accepted Answer

If an event is cancelled or postponed by more than 24 hours from its original start time, all bets on that event are voided and the staked amount is returned to your account balance. For multiples (accumulator bets), the cancelled selection is removed from the slip and the odds are recalculated based on the remaining selections. The BB88 sends an email notification when this happens. Check "My Bets" to track the status of bets on events with changes. Was this helpful? Yes No

Question 39

How do I place parlay (accumulator) bets at BB88?

Accepted Answer

To build a parlay, add two or more events to your bet slip by clicking on the desired odds. The system automatically displays the ticket as a "Parlay" when more than one selection is added. Enter the amount you want to bet, check the combined odds and potential return, and confirm. Keep in mind: to win a parlay, every selection must be correct. One wrong pick voids the entire ticket — higher risk, higher potential reward. Was this helpful? Yes No

Question 40

I think my bet was settled incorrectly. What should I do?

Accepted Answer

Contact us via live chat or email at contato@bb88.express with your ticket number (found under "My Bets → History"). Our team reviews the outcome against official sports data sources (Brasileirão, UFC, CBF, etc.) and responds within 48 business hours. If a settlement error is confirmed, the correction is applied and your balance is adjusted. The BB88 uses official sports data providers to minimize errors in this process. Was this helpful? Yes No

Question 41

Is there a minimum and maximum bet amount?

Accepted Answer

The minimum bet amount at the BB88 is R$ 2.00. The maximum limit varies by event, market, and sport — Brasileirão and UFC markets have higher limits than less popular ones. The system automatically displays the maximum available limit when you enter an amount above what is allowed. For specific limits on major events or high-value bets, contact support. Was this helpful? Yes No

Question 42

Can I cancel a bet after it's been confirmed?

Accepted Answer

In general, confirmed bets cannot be cancelled. bb88 BB88 gives you a 30-second window after confirmation to undo a bet — use the "Undo" button that appears on the ticket confirmation screen within that time. After that window, the only way to close a bet early (if available) is by using cash out. Live bets have no cancellation window — they are processed immediately. Was this helpful? Yes No

Question 43

How does live betting work at BB88?

Accepted Answer

Live betting lets you place bets while a match is in progress, with odds updated in real time. Go to the Live Betting to see all events currently available. Odds shift as the game unfolds — a goal, a foul, or a drop in performance changes the probabilities instantly. There is a brief technical pause in live betting during high-activity moments (penalties, red cards) to process the updated odds. The BB88 offers live streaming on selected events. Was this helpful? Yes No

Question 44

What are BB88 Tips?

Accepted Answer

The Tips of BB88 brings together betting analysis and tips put together by the platform's editorial team for the week's biggest events — Brasileirão, Copa do Brasil, UFC, and other competitions. The picks include team form analysis, head-to-head history, suggested odds, and a rationale for each selection. These are informational suggestions — they do not guarantee profit and should not be treated as guaranteed predictions. The final call is always yours. Was this helpful? Yes No

Question 45

What casino games are available at BB88?

Accepted Answer

bb88 BB88 offers over 500 casino games: slots from the world's top providers (Pragmatic Play, PG Soft, Evolution, Hacksaw), a Live Casino with real dealers (blackjack, baccarat, European and American roulette, poker), provably fair crash games (Aviator, Spaceman, JetX, Mines), and interactive game shows (Crazy Time, Monopoly Live, Dream Catcher). The catalog is updated weekly with new titles. Visit the Casino to see all available games. Was this helpful? Yes No

Question 46

What is RTP and how does it affect slots?

Accepted Answer

RTP (Return to Player) is the theoretical long-term percentage returned to players. A slot with 96% RTP pays back, on average, R$ 96.00 for every R$ 100.00 wagered over many rounds. The slots at BB88 have published, verifiable RTP — most titles fall between 95% and 97%. A high RTP does not guarantee a win in every session — it is a long-term statistical average. For Live Casino games like blackjack, the theoretical RTP can reach 99.5% with basic strategy. Was this helpful? Yes No

Question 47

What does "provably fair" mean in crash games?

Accepted Answer

Provably fair is a cryptographic verification system that lets players independently confirm that the outcome of each round was genuinely random and not manipulated by the platform. Before each round, the system generates a cryptographic hash of the result. After the round, you can verify that the outcome matches the original hash — if anyone had tried to alter the result, the hash would not match. This is the transparency standard for crash games at BB88 such as Aviator and Spaceman. Was this helpful? Yes No

Question 48

Can I play Live Casino on my phone?

Accepted Answer

Yes. The Live Casino at BB88 works seamlessly through your mobile browser — Android or iPhone — with no app download required. The live video stream with real dealers is optimized for 4G and Wi-Fi connections. For the best experience, we recommend a stable connection of at least 4 Mbps. All Live Casino games — blackjack, baccarat, roulette, and game shows — are available on mobile with the same video quality and features as the desktop version. Was this helpful? Yes No

Question 49

Can I try slots in demo (free) mode?

Accepted Answer

Yes, most slots at BB88 offers a demo mode — you play with virtual credits, no real balance required and no login needed. It's the ideal way to try a game before betting real money. To access the demo, click on the desired slot in the Slots and select "Demo Mode" or "Play for Free". Crash games and Live Casino do not offer a demo mode — they are exclusive to accounts with a real balance. Was this helpful? Yes No

Question 50

How does roulette work at BB88?

Accepted Answer

bb88 BB88 offers European roulette (37 numbers, 97.3% RTP), American roulette (38 numbers, 94.7% RTP), and live variants with real studio dealers. You can access all roulette variations in the Roulette. In Live Casino, there are multiple tables with different betting limits — from R$ 1.00 up to R$ 50,000.00 per round, depending on the table. Live roulette features HD streaming with multiple cameras and a history of recent rounds displayed on screen. Was this helpful? Yes No

Question 51

Is there a win limit on casino games?

Accepted Answer

Each game has its own maximum win limit per round, set by the game provider. Slots typically have a maximum multiplier applied to the bet — for example, a slot with a R$ 10.00 bet and a 5,000× maximum multiplier can pay out up to R$ 50,000.00 in a single round. For Live Casino, limits vary by table. The limits for each game are shown in the title information before you start playing. Winnings above certain amounts may require identity verification before withdrawal. Was this helpful? Yes No

Question 52

How do I enable two-factor authentication (2FA)?

Accepted Answer

After logging in to BB88, go to Settings → Security → Two-Factor Authentication. Choose between receiving a code via SMS to your registered number or using an authenticator app (Google Authenticator or Authy). Scan the QR Code with the app and confirm the generated code to activate. With 2FA enabled, every new login requires a 6-digit temporary code in addition to your password — even if someone obtains your password, they cannot access your account without the second factor. Was this helpful? Yes No

Question 53

I think my account was accessed by someone else. What should I do?

Accepted Answer

Jump straight into the live chat at BB88 or write to contato@bb88.express with the subject line "Suspicious access — urgent". Our team will preventively block access and initiate identity verification to ensure only you can control the account. If you can still log in, change your password immediately at Settings → Security → Change Password. Use a strong password with uppercase letters, lowercase letters, numbers, and symbols — different from any password used on other services. Was this helpful? Yes No

Question 54

Does BB88 share my personal data with third parties?

Accepted Answer

No. The BB88 does not sell or share personal data with third parties for commercial purposes. Your data is handled in accordance with Brazil's General Data Protection Law (LGPD — Lei 13.709/2018). Data is only shared when required by law (regulatory authorities such as the Secretaria de Prêmios e Apostas) or when necessary to provide the service itself (payment processors such as Pix and banks). For full details, see our Privacy Policy. Was this helpful? Yes No

Question 55

How does BB88 protect my password and login information?

Accepted Answer

Passwords at BB88 are stored with cryptographic hashing (bcrypt) — even our support team cannot see your password, only reset it. All communication between your device and our servers is protected by 256-bit SSL, the same standard used by major Brazilian banks like Nubank, Itaú, and Bradesco. The system automatically detects suspicious access attempts and sends email alerts for logins from new devices or unusual locations. Enable 2FA for an extra layer of protection. Was this helpful? Yes No

Question 56

I received a suspicious email claiming to be from bb88. Is it a scam?

Accepted Answer

bb88 BB88 only sends emails from the @bb88.express domain. Emails from other domains impersonating BB88 are phishing attempts — scams designed to steal your login credentials. Never click links in suspicious emails or enter your password anywhere other than the official site bb88.express. If you receive something suspicious, forward the email to contato@bb88.express with the subject "Phishing" so we can investigate and warn other users. BB88 will never ask for your password via email or chat. Was this helpful? Yes No

Question 57

How do I request access to, correction of, or deletion of my personal data?

Accepted Answer

Under the LGPD, you have the right to request access, correction, portability, and deletion of your personal data. To exercise these rights, send a request to contato@bb88.express with the subject line "LGPD Rights — [type of request]". Our data protection team responds within 15 business days as required by law. Data needed to fulfill legal obligations (such as financial transaction records required by the Receita Federal) may not be deleted immediately. Was this helpful? Yes No

Question 58

How do I set a deposit limit on my account?

Accepted Answer

Go to Settings → Responsible Gaming → Deposit Limits. You can set daily, weekly, or monthly limits in BRL (R$). Once set, a limit takes effect immediately for lower restrictions. To increase a limit, there is a 24-hour waiting period for reflection — this is intentional. To decrease a limit, the change applies right away. The BB88 recommends that every player set these limits as part of a healthy gambling experience. Learn more at Responsible Gambling. Was this helpful? Yes No

Question 59

What is cooling-off and how do I activate it?

Accepted Answer

Cooling-off is a voluntary temporary break from betting — you block access to your account for a set period (24 hours, 7 days, or 30 days) to take a step back. During cooling-off, you cannot log in, deposit, or place bets, but withdrawals of any pending real balance can still be requested through support. To activate it, go to Settings → Responsible Gambling → Temporary Break. Cooling-off takes effect immediately and cannot be cancelled before the chosen period ends. Was this helpful? Yes No

Question 60

How do I request self-exclusion from bb88?

Accepted Answer

Self-exclusion locks your account for an extended period — from 6 months up to permanently. To activate it, go to Settings → Responsible Gaming → Self-Exclusion, choose the period you want, and confirm. You can also request it via live chat or by emailing contato@bb88.express. During self-exclusion, you will not receive promotional emails from BB88. Any available real balance is returned via Pix. Permanent self-exclusion cannot be reversed — your CPF is permanently blocked on the platform. Was this helpful? Yes No

Question 61

How can I tell if gambling is becoming a problem?

Accepted Answer

Some warning signs: betting more than you can afford to lose, using money from essential expenses (rent, food) to deposit, feeling anxious or irritable when you're not betting, lying to family members about how much you spend on betting, chasing losses by increasing your stakes, or neglecting work and relationships because of betting. If you recognize one or more of these signs, visit the Responsible Gambling at bb88 or call the CVV (188) — available 24 hours a day. Was this helpful? Yes No

Question 62

Can I opt out of promotional communications from bb88?

Accepted Answer

Yes. Go to Settings → Notifications → Communication Preferences and turn off the categories you no longer want (promotional email, SMS, push notifications). You can also request a full opt-out by emailing contato@bb88.express with the subject line "Cancel marketing communications." Opt-outs are processed within 5 business days. During an active self-exclusion, all promotional communications are blocked automatically, regardless of your notification settings. Was this helpful? Yes No

Question 63

Does BB88 offer support for people with gambling addiction?

Accepted Answer

Yes. At BB88 has a dedicated responsible gambling team that can guide you on control tools, self-exclusion, and referrals to specialized support. Contact us via live chat or write to contato@bb88.express. We also recommend the following specialized organizations: JOGA (Jogue com Responsabilidade — joguecomresponsabilidade.org.br) and Jogadores Anônimos (jogadoresanonimos.org.br). The CVV (Centro de Valorização da Vida) is available at 188, 24 hours a day. Was this helpful? Yes No

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